Refund and Returns Policy

NuGenia Logics > Refund and Returns Policy

NuGenia Logics Shipping & Refund Policy

Overview

At NuGenia Logics, we are committed to providing high-quality research products and advanced scientific insight tools. Due to the sensitive nature of research materials and the digital nature of certain services, our shipping and refund policies differ depending on the product type purchased.

This policy outlines the terms for physical peptide products and digital insight reports.

1. Digital Products – Insight Reports

All NuGenia Insight Reports are digital research reports delivered electronically.

Because digital products are instantly accessible and cannot be returned:

  • All Insight Report purchases are final
  • No refunds, returns, or exchanges are permitted once the report has been generated or delivered

Exceptions may apply only in the event of:

  • Duplicate billing
  • Technical failure preventing report delivery

If you experience a delivery issue, please contact us within 48 hours of purchase.

2. Peptide Products – Research Compounds

NuGenia Logics provides research-grade peptides intended strictly for laboratory and research purposes.

Due to strict product integrity and chain-of-custody standards:

  • All peptide sales are final
  • We do not accept returns of opened or used products

However, we will resolve issues involving damaged or incorrect shipments.

3. Damaged, Defective, or Incorrect Products

If your order arrives:

  • damaged
  • leaking
  • improperly sealed
  • broken
  • incorrect product shipped

You must submit a claim within 48 hours of delivery.

Required documentation:

  • → Order number
  • → Description of the issue
  • → Clear photos or video showing the problem
  • → Photos of shipping packaging if damaged

Once verified, NuGenia Logics will:

  • replace the product, or
  • issue a refund, at our discretion.

4. Shipping Policy

NuGenia Logics currently ships to U.S. addresses only.

Orders are processed within 1–2 business days unless otherwise noted.

After shipment, you will receive a tracking number via email.

Shipping timelines depend on the carrier and selected shipping service.

5. Shipping Delays

NuGenia Logics is not responsible for delays caused by:

  • carrier issues
  • weather disruptions
  • customs inspections
  • incorrect shipping information
  • other circumstances outside our control

If a package is delayed or lost, we will assist in filing a claim with the shipping carrier.

6. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

NuGenia Logics is not responsible for packages that are:

  • lost due to incorrect addresses
  • undeliverable
  • returned by the carrier

Reshipment fees may apply.

7. Delivered But Not Received

If tracking shows your order as delivered but you did not receive it, please:

  1. Contact the shipping carrier first
  2. Verify delivery location and neighbors/mailroom
  3. Contact our support team if assistance is required

NuGenia Logics is not responsible for packages lost or stolen after confirmed delivery.

8. Order Modifications or Cancellations

Orders may be modified or canceled within 1 hour of purchase.

Once an order has been processed or shipped, it cannot be canceled or modified.

9. Contact

For shipping issues, refund claims, or order support:

NuGenia Logics Support
Email: support@nugenialogics.com

Response time: 24–48 business hours

10. Research Use Disclaimer

All NuGenia Logics peptide products are sold strictly for laboratory research purposes only.

They are not intended for human consumption, medical use, or diagnostic use.

By purchasing from NuGenia Logics, you acknowledge that:

  • you are purchasing for legitimate research purposes
  • you understand and comply with all applicable regulations
  • NuGenia Logics assumes no liability for misuse.