Before submitting a refund request, please review the following policy requirements.
NuGenia Logics supplies research compounds and digital genomic insight reports.
Refund requests may only be submitted under the following conditions:
• Product arrived damaged during shipment
• Incorrect product received
• Package lost in transit
Please note:
• Digital Insight Reports are non-refundable once delivered
• Opened or used peptide products cannot be returned
• Improperly stored compounds are not eligible for refund
• Requests submitted outside the 30-day window cannot be reviewed
Please Acknowledge
- I confirm the product was not opened or used.
- I confirm the product was stored properly upon delivery.
- I understand digital reports are non-refundable.
- I understand NuGenia research materials are sold for research purposes only.
To process your request, you will be required to provide supporting evidence.
If your refund request involves a damaged shipment or incorrect item, you must upload:
- Photo of the outer shipping box
- Photo of the product packaging
- Photo of the product label